Shipping policy

Willow Shipping Policy

Last Updated: January 19, 2026

If you have any questions during checkout or after placing an order, feel free to contact us at hello@getwillow.store. We’re always happy to help.

 

 

 

 

 

 

 

Processing Time

All orders are processed within 24 hours of purchase.
Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

 

 

 

 

 

 

 

 

Shipping Rates & Delivery Estimates

We currently ship only within the United States.

Destination: United States
Estimated Delivery Time: 8–12 business days

Shipping Costs

  • Free Standard Shipping on all orders

 

 

 

 

 

Order Tracking

Once your order ships, you will receive a tracking number via email.
You can use this tracking number to follow your package and monitor its delivery progress.

 

 

 

 

 

 

 

 

Confirmation Emails

If you did not receive a confirmation email, this is usually due to an incorrect email address entered during checkout.

We typically send 2–3 emails during the order process, including:

  • Order confirmation





  • Fulfillment notification





  • Shipping confirmation





Please also check your spam or junk folder.

If you believe you entered the wrong email address, contact us at hello@getwillow.store, and we’ll be happy to update it for you.

 

 

 

 

 

 

 

 

Cancellations & Order Changes

Order Cancellations

You may request a cancellation within 2 hours of placing your order.
After this time, the order is processed for shipment and cannot be canceled. In this case, you will need to receive the item and return it according to our return policy.

Shipping Address Changes

Address changes are allowed within 2 hours of placing your order.
Please contact us immediately at hello@getwillow.store to request an update.

 

 

 

 

 

 

 

 

Missing or Incorrect Items

If your order arrives with missing or incorrect items, please contact us at hello@getwillow.store.

Be sure to include:

  • Your order number





  • Clear photos of the items received





We will gladly reship the correct items at no additional cost.
You will not be required to return incorrectly shipped items — you may keep them as our gift.

 

 

 

 

 

 

 

 

Lost Packages

If your package has not arrived, please reach out to our support team.

Once we confirm with the courier that the package is lost, we will offer either:

  • A full refund, or





  • A replacement shipment





 

 

 

 

 

 

 

 

Contact Information

Email: hello@getwillow.store

Company: ECOMMERSIA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Address: Aleja „Solidarności” 68 / 121, 00-240 Warszawa, Poland